Our prior task is 100% customer's satisfaction. We are always open to discuss any issues or refund requests. Just let us know!
It's not necessary to provide a refund or credit in the following cases:
- you aren't totally satisfied with our products/services;
- you have changed a decision about the current purchase;
- your purchase was made by mistake;
- you don't have enough expertise to use the Items made available.
If we decide to issue a refund or credit, this will generally be done using the same manner used to make the purchase. Any payment made to you will be made in the currency Amber Graphics offered to you when you purchased.
It is important to know how refunds work.
Disputes lodged with payment agents (Credit Card Companies): If, as a Subscriber, you lodge a dispute with a payment agent, this will result in a freezing of your Amber Graphics account until the dispute raised with the payment agent has been canceled. This makes it very complex to resolve any related issues & process refund, so we encourage you to contact us directly first to see if we can help resolve any concerns.
In the case Amber Graphics makes an exception and issues a refund (which it is not obligatory to provide), you understand and agree that you must immediately retrieve and delete all relevant product files from any places you have distributed the files to and all computers you have downloaded them to, including but not limited to any cloud storage accounts.
You also understand and agree that once a refund is requested, you and your clients (if there are some) are not permitted to exploit the product files in question, and immediately upon receipt of a refund, all licenses to such product files and underlying content are revoked, and you are not authorized to use the product in any form or for any purpose whatsoever.
All refunds are at the sole discretion of Amber Graphics.